Content

• Hours of Operation
• Staff
• Supply Ordering Procedures
  • How to place your supply order
  • How to receive delivery
  • How to get credit for discrepancies & returned items
• Account Update and Deletion

Hours of Operation

Monday - Friday: 7AM - 4:30PM
Orders Taken : 8AM - 4PM

Staff

Leslie Siciak (301) 405-7337 lsiciak@umd.edu
Sidney Salazar (301) 405-5853 ssalazar@umd.edu

Supply Ordering Procedures

Call (301) 405-7337 or (301) 405-5854 between 8AM and 4PM

Deliveries will be made only to those addresses approved on your Purchase Authorization Form. Please update your Purchase Authorization Form to reflect changes to buyer, delivery address, or FRS#. To close FRS#'s that are no longer used for placing supply orders. Please notify General Stores by a memo, signed by your department head.

How To Place Your Supply Order

NOTE: All orders will be delivered to the Primary Delivery Address unless you give an Alternate Delivery Address number at the beginning of your order.

Please try to limit your orders to one per week. Delivering several small orders more than one a week becomes costly.

1. Choose the items you want from your order forms or catalog.
2. Record the product codes. Keep a separate list for items that begin with a "3" and those that begin with a letter. Give the following information to the person taking your General Sotres (the product code will begin with a number) order:

   If the product code begins with a "3" it is a General Stores item.

   1. Give FRS# (and Alternate Delivery #, if needed)

      Note: if order is to be picked-up, indicate now

   2. Give your 4-letter authorization code

   3. Record your invoice #

   4. Give product code and quantity

   If the product code begins with a letter it is a Boise item.

   1. Give your name, FRS# (and Alternate Delivery #, if needed), and your phone number

   2. Give quantity, unit of issue and product code

   3. Record your invoice #

   
   
   

   How To Receive Your Delivery

   1. Upon delivery of your order, count the number of pieces. If your count matches the number on the delivery document, sign and date it. Indicate any discepancies before signing. Return the document to the delivery person. NOTE: You are signing for the number of pieces, not the contents.

   2. As soon as possible, compare all items received to the packing slip which is attached to your order. Report any discrepancies within 10 days.
   
   
   

   How To Get Credit For Discrepancies & Returned Items

   1. Discrepancies (shortages, wrong items, etc.) must be reported within 10 days of receipt. Before reporting a shortage, check the packing slip to see if the missing item is on backorder or if it is being shipped separately.

   2. To return items, First determine wether it is a General Stores or Boise Cascade item . If it a General Stores item contact : Leslie Siciak at (301)405-5854 or (301)405-7337. If it is a Boise Cascade item contact Boise Customer Service at (800)353-0534 for an Authorization to Return Number . To better serve you please have your invoice #, FRS#, and the product code of the item you want to return ready.

   If you have placed an order and then realize it is not the correct item, or you want to delete the order (especially on large items), please contact General Stores so we can return the item from the Warehouse before the drivers load it on the truck for delivery.
   
   

   Account Update and Deletion

   Please Contact General Stores When an Account Needs to be Updated or Deleted.

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